Subject: Fwd: Tech Support Candidate - Ravi Gupta
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:41:48 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Ravi Gupta <[email-masked]>
Date: 13 May 2022 at 10:35:35 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Ravi Gupta
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ravi Gupta
E-mail  [email-masked]
Phone Number    (91) 7840025788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
O365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        AT Kearney      Technical Analyst               50000
Previous Employer 1     Concentrix      Technical Support Engineer      May2021 30000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check my internet connection.
2. If internet is working fine, try to change the browser.
3. Will enter the URL manually.
4. Switch my network.
5. At last, I will check if I have an access to open that specific website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. I will unlock my phone and got to the mobile settings option.
2. Then I will click on the Bluetooth and device option.
3. If I am connecting the device for the first time I will click on the search devices option.
4. Once the device will be visible to me I will click on it.
5. Allow the permissions and connect it woth my phone.
What according to you makes you a good candidate for customer service or technical support job? I am working as a technical Support from starting of my carrier and I feel satisfy that my technical knowledge helping so many people to resolve their IT issues. As I have done CCNA in my college I gradually increases my interest in to work with the gadgets.
On a scale of 1 - 5 please rate your fluency in spoken English  4