Subject: Fwd: Tech Support Candidate - Deeksha Mittal
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:40:55 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Deeksha Mittal <[email-masked]>
Date: 13 May 2022 at 13:00:04 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Deeksha Mittal
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deeksha Mittal
E-mail  [email-masked]
Phone Number    (91) 7037216945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Chat
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Hcl technology  Senior customer service representative  28 april        22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will refresh and then after that i will clear the history cookies and cache files and after refeshing again and i will try again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth of the phone
Turn on the speaker
Then search in the available devices in the phone and then connect.
What according to you makes you a good candidate for customer service or technical support job? Assuring them for the best assistance.
Patiently listening their issues
Proving solutions of their problems.
On a scale of 1 - 5 please rate your fluency in spoken English  4