Subject: Fwd: Tech Support Candidate - Rudrendra Chaturvedi
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:40:29 +0000

Interview

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Begin forwarded message:

From: Rudrendra Chaturvedi <[email-masked]>
Date: 13 May 2022 at 13:02:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Rudrendra Chaturvedi
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rudrendra Chaturvedi
E-mail  [email-masked]
Phone Number    (+91) 9691322855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Rankpedia Private Limited       System Administrator    21/03/2022      35200
Previous Employer 1     C3i Solutions Pvt Ltd   System Analyst  30/05/2019      24000
Previous Employer 2     Convergys India Service Pvt Ltd Technical Support Engineer      06/04/2016      22000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  T/s Steps:
1. Get the error code to understand exact issue and follow the troubleshooting accordingly. Ensure Internet connectivity by browsing other websites.
2. If the site is not down from the server end, optimize browser settings, and try accessing the URL again.
4. Change the browser and visit the URL to see the result.
5. Ping the URL to see the data packets in-out status.
6. Check the firewall / antivirus settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps:
1. Turn on Bluetooth connectivity in both devices.
2. Search for the Bluetooth speaker name in your phone's Bluetooth setting, select that and tap to pair.
3. Once the device is paired with phone, play any audio to test the connection.
What according to you makes you a good candidate for customer service or technical support job? Root cause analysis
Problem solving attitude
Putting myself on user's place to understand importance of resolution.
Throughout troubleshooting experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5