Subject: Fwd: Tech Support Candidate - Shaifali Chauhan
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:39:38 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Shaifali Chauhan <[email-masked]>
Date: 13 May 2022 at 14:59:55 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Shaifali Chauhan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shaifali Chauhan
E-mail  [email-masked]
Phone Number    (91) 7082199714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon developement centre      CCE     21st May 2022   30000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connection first
If internet is working fine then I will try to change my browser and open the link in different browser
If still it will not work then I will restart my phone and then try to open the link
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings
Click on bluetooth
Click on pair new device
Then wait until the required device will be available on the list
Once visible click and pair
It will be connected
What according to you makes you a good candidate for customer service or technical support job? I have 1.6 years of experience as a technical support Associate from Amazon developement centre
I have enough knowledge of technical concept and can solve them in a very short period of time
On a scale of 1 - 5 please rate your fluency in spoken English  5