Subject: Fwd: Tech Support Candidate - Utkarsh kunwar Pratap
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:39:35 +0000

Interview

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Begin forwarded message:

From: Utkarsh kunwar Pratap <[email-masked]>
Date: 13 May 2022 at 18:14:32 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Utkarsh kunwar Pratap
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Utkarsh kunwar Pratap
E-mail  [email-masked]
Phone Number    (0) 9901279226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Enterprise applications, Printer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Senior analyst  NA      29000
Previous Employer 1     Convergys       Tech support 2  15/09/2017
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As I am trying to open NDTV official site and its non responsive. Following will be the initial troubleshooting .
>Identifying the error.
>Changing of browser.
>If the laptop is COD(Company owned Device) then will check the policy if the site is blocked which needs to be unblocked from the administrator.
>Check the proxy setting.
>Try to access the site on a different machine in order to understand if its a site issue or the machine.
> Will ping the site and check if the site is up.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth device .
>Turn on the bluetooth of the Phone and hit the Pair option and also speaker’s bluetooth needs to be turned on at the same time  to pair up.
What according to you makes you a good candidate for customer service or technical support job? Have been serving this industry from almost 5 Years where in a global exposure, Technical Approach, Problem Solving attitude, Adaption to new tools, proficient in ticketing or documenting issues realtime.
On a scale of 1 - 5 please rate your fluency in spoken English  5