Subject: Fwd: Tech Support Candidate - Prashant Prashant vashishtha
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:32:27 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Prashant Prashant vashishtha <[email-masked]>
Date: 13 May 2022 at 19:21:07 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Prashant Prashant vashishtha
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prashant Prashant vashishtha
E-mail  [email-masked]
Phone Number    (+91) 8504805800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhiwadi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bansal hi tech  Senior it engineer      31 mar2022      23000
Previous Employer 1     Vps healthcare  Technical support engineer      15feb2022       21200
Previous Employer 2     Team computers  Technical support engineer      24oct 2021      22300
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the network connection. Weather the uses has internet connection or not. Will check that antivirus is allowing following website or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on speaker
2. Activate mobile’s Bluetooth
3. Mobile will search the bluetooth
4. It will show in mobile Bluetooth’s search section
What according to you makes you a good candidate for customer service or technical support job? I am experienced. I have good experience in troubleshooting and eager to learn new technologies.
On a scale of 1 - 5 please rate your fluency in spoken English  4