Subject: Fwd: Tech Support Candidate - Apoorv Garg
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:32:23 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Apoorv Garg <[email-masked]>
Date: 13 May 2022 at 20:31:38 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Apoorv Garg
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Apoorv Garg
E-mail  [email-masked]
Phone Number    (75002) 08916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Roorkee
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Software applications
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl Tech        Senior Analyst  -       18560
Previous Employer 1     Collabera tech..        Associate analyst       18/05/2020      14500
Previous Employer 2     Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Refresh the page
2.I will check if  is enabled
3.Will proceed to check if cookies are enabled
4.will clear cache and cookies
5.if browser is updated
6.restart browser
7.check with different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.switch on the speaker device
2.Switch on mobile phone BT
3.search device on phone's discoverable devices to connect.
4.Pair the desired device with mobile phone
5.connection successful
What according to you makes you a good candidate for customer service or technical support job? 1.Communication skills
2.Technical skills
3.Client handling
On a scale of 1 - 5 please rate your fluency in spoken English  5