Subject: Fwd: Tech Support Candidate - Vikas Shukla
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:30:28 +0000

No

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Begin forwarded message:

From: Vikas Shukla <[email-masked]>
Date: 14 May 2022 at 16:39:42 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Vikas Shukla
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikas Shukla
E-mail  [email-masked]
Phone Number    (110094) 9582603967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Team computer   Team leader     12 June 36000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First to check with network connection than to check network settings next to check proxy settings .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First to open Bluetooth in our mobile and open to speaker Bluetooth and try to search the Bluetooth speaker in my mobile next to select the Bluetooth speaker and get paired with my mobile and get connected successfully.
What according to you makes you a good candidate for customer service or technical support job? Who have patience to hear the customer and ability to identify the solution as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English  4