Subject: Fwd: Tech Support Candidate - Shubhangi Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 15 May 2022 22:53:11 -0700 (MST)

Please check, Thanks 

From: "Shubhangi Singh" <[email-masked]> 
To: [email-masked], [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "aishwarya jaiswal" <[email-masked]> 
Sent: Friday, May 13, 2022 2:19:37 PM 
Subject: Tech Support Candidate - Shubhangi Singh 

	

	
	
			Tech Support Test 
		Name 	Shubhangi Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 7081644603 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Noida sector 15 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	None 	None 	None 	
Previous Employer 1 	HT media 	Customer service 	9th may 2022 	16000 
Previous Employer 2 	Demorgia consulting services 	Business development administrator 	18 June 2021 	12000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will refresh my page 
2. Then, I will check the URL of the website 
3. I will check the internet connection 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. I will turn on the Bluetooth of the speaker and my mobile phone as well. 
2.Then, I will check the device (speaker) name in my phone and will click to pair up and if there is any required password then we need to check the password and then pair it up. 

What according to you makes you a good candidate for customer service or technical support job? 	As I am an active listener, an empathetic and a patient person, so firstly I will listen to the client's query and then will try to resolve them by all means under my capabilities. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5