Subject: Tech Support Candidate - Prashant Prashant vashishtha
From: Prashant Prashant vashishtha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 09:50:59 -0400

| | Tech Support Test

Name | Prashant Prashant vashishtha
E-mail | [email-masked]
Phone Number | (+91) 8504805800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwadi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bansal hi tech | Senior it engineer | 31 mar2022 | 23000
Previous Employer 1 | Vps healthcare | Technical support engineer | 15feb2022 | 21200
Previous Employer 2 | Team computers | Technical support engineer | 24oct 2021 | 22300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the network connection. Weather the uses has internet connection or not. Will check that antivirus is allowing following website or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on speaker
2. Activate mobile’s Bluetooth
3. Mobile will search the bluetooth
4. It will show in mobile Bluetooth’s search section

What according to you makes you a good candidate for customer service or technical support job? | I am experienced. I have good experience in troubleshooting and eager to learn new technologies.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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