Subject: Tech Support Candidate - Utkarsh kunwar Pratap
From: Utkarsh kunwar Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 08:44:26 -0400

Tech Support
Test

Name

Utkarsh
kunwar Pratap

E-mail

[email-masked]

Phone Number

(0) 9901279226

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Enterprise applications, Printer

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Senior analyst

NA

29000

Previous
Employer 1

Convergys

Tech support 2

15/09/2017

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

As I am trying to open NDTV official site and its
non responsive. Following will be the initial troubleshooting .

>Identifying the error.

>Changing of browser.

>If the laptop is COD(Company owned Device) then will check the policy if the
site is blocked which needs to be unblocked from the administrator.

>Check the proxy setting.

>Try to access the site on a different machine in order to understand if its
a site issue or the machine.

> Will ping the site and check if the site is up.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect a Bluetooth device .

>Turn on the bluetooth of the Phone and hit the Pair option and also
speaker’s bluetooth needs to be turned on at the same time  to pair up.

What according to you makes you a good candidate
for customer service or technical support job?

Have been
serving this industry from almost 5 Years where in a global exposure, Technical
Approach, Problem Solving attitude, Adaption to new tools, proficient in
ticketing or documenting issues realtime.

On a scale of 1 - 5
please rate your fluency in spoken English

5