Subject: Tech Support Candidate - Shaifali Chauhan
From: Shaifali Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 05:29:48 -0400

Tech Support
Test

Name

Shaifali
Chauhan

E-mail

[email-masked]

Phone Number

(91) 7082199714

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon developement centre

CCE

21st May 2022

30000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the internet connection first

If internet is working fine then I will try to change my browser and open the
link in different browser

If still it will not work then I will restart my phone and then try to open the
link

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open settings

Click on bluetooth

Click on pair new device

Then wait until the required device will be available on the list

Once visible click and pair

It will be connected

What according to you makes you a
good candidate for customer service or technical support job?

I have 1.6 years of experience as a technical support
Associate from Amazon developement centre

I have enough knowledge of technical concept and can solve them in a very short
period of time

On a scale of 1 - 5 please rate your fluency in
spoken English

5