Subject: English Language Test - Rajkishore Sahoo
From: Rajkishore Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 04:22:30 -0400

Foreign Language
Screening Test

Name

Rajkishore
Sahoo    /  (+91) 7815040940
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hey there!

Thanks so much for reaching out about this. I can see that you want to track
your order which you have ordered 14 days back from our online store.

It is hereby informed you that The order was shipped by us, and handed over to
courier company same day when the order was placed but the the courier service
is unable to reach out you in the registered address, I request you kindly
respond this mail with your updated address mentioning the landmark, so that we
can deliver your product as soon as possible.

Thank you for your patience. If you need anything else, let me know if I can
help.

Regards,

**** E-commerce.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir,

We are extremely sorry there was trouble with your order. It’s always
important for us to deliver our products safely and seamlessly.

As per company policy we have a 14 days of return period before proceeding with
return or replacement we need some images or video clips while unboxing so that
we can evaluate the damage happened to the product.

Please reply back this email by attaching the images or video clips by which we
can proceed further.

Thank you for your patience. If you need anything else, let me know if I can
help.

Regards,

Homebox customer service.