Subject: Re: Tech Support Candidate - Arvind Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 13 May 2022 00:52:41 -0700 (MST)

sound dumb,wrong pronunciation 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, February 10, 2022 2:27:40 PM 
Subject: Fw: Tech Support Candidate - Arvind Kumar 

interview please 

From: Arvind Kumar <[email-masked]> 
Sent: Wednesday, February 9, 2022 5:23 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Arvind Kumar 

	

	
			Tech Support Test 
		
	Name 	Arvind Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(01262) 9991170933 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Rohtak 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teams Computers 	Desktop support Engineer L2 	Present 	20000 
Previous Employer 1 	Microland 	Desktop Support Engineer 	29nov 2021 	17000 
Previous Employer 2 	Future focus Infotech Pvt Ltd 	desktop support Engineer 	31july 2019 	14500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all check internet connection. 
If Internet is not working need to check the network issue. 
If Internet is working check the URL. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all on the Bluetooth of the phone. 
Searching the Bluetooth device to nearby. 
Select the Bluetooth speaker and pair with phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have more than 6 years experience in technical fields in multiple companies as different different roles in the company. So based on my technical skills I will try to inhance the company level on next level. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4