Subject: Tech Support Candidate - Rudrendra Chaturvedi
From: Rudrendra Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 03:32:14 -0400

Tech Support
Test

Name

Rudrendra
Chaturvedi

E-mail

[email-masked]

Phone Number

(+91) 9691322855

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rankpedia Private Limited

System Administrator

21/03/2022

35200

Previous Employer 1

C3i Solutions Pvt Ltd

System
Analyst

30/05/2019

24000

Previous Employer 2

Convergys India Service Pvt
Ltd

Technical Support Engineer

06/04/2016

22000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

T/s Steps:

1. Get the error code to understand exact issue and follow the troubleshooting
accordingly. Ensure Internet connectivity by browsing other websites.

2. If the site is not down from the server end, optimize browser settings, and
try accessing the URL again.

4. Change the browser and visit the URL to see the result.

5. Ping the URL to see the data packets in-out status.

6. Check the firewall / antivirus settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps:

1. Turn on Bluetooth connectivity in both devices.

2. Search for the Bluetooth speaker name in your phone's Bluetooth setting,
select that and tap to pair.

3. Once the device is paired with phone, play any audio to test the connection.

What according to you makes you a good candidate
for customer service or technical support job?

Root
cause analysis

Problem solving attitude

Putting myself on user's place to understand importance of resolution.

Throughout troubleshooting experience.

On a scale of 1 - 5
please rate your fluency in spoken English

5