Subject: English Language Test - Anubhav Pratap Soam
From: Anubhav Pratap Soam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 02:33:31 -0400

| | Foreign Language Screening Test

Name | Anubhav Pratap Soam    /  (+91) 9625457287    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Babyshop.com! Thank you for writing to us.

With reference to your query regarding the status of your order, we regret the inconvenience caused. We would like to inform you that our courier partner tried to reach at your location to give you your ordered handbag. Unfortunately, our delivery boy is unable to find your location and contact you.

So, we request you to kindly check and update the correct address again so that your product can be delivered as soon as possible.

For further assistance and clarifications on this, you can revert back to the same email.

Regards,
ABC
Executive- Customer care
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Babyshop.com!

With reference to your query, we would like to sincerely apologize for the inconvenience caused. It is understood that you have received a product with scratches so, we request you to please provide us the attached images of the product where scratches are clearly visible on the same email.

Moreover, we request you to note that we have forwarded your concern to our TV cabinet department and they would revert your back within 48 hours.

For further assistance and clarification on this, you can revert us back on the same email. We would be happy to help you.

Regards,
ABC
Executive- Customer care
Babyshop.com

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