Subject: Tech Support Candidate - Ravi Gupta
From: Ravi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 01:05:26 -0400

| | Tech Support Test

Name | Ravi Gupta
E-mail | [email-masked]
Phone Number | (91) 7840025788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AT Kearney | Technical Analyst | | 50000
Previous Employer 1 | Concentrix | Technical Support Engineer | May2021 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. If internet is working fine, try to change the browser.
3. Will enter the URL manually.
4. Switch my network.
5. At last, I will check if I have an access to open that specific website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will unlock my phone and got to the mobile settings option.
2. Then I will click on the Bluetooth and device option.
3. If I am connecting the device for the first time I will click on the search devices option.
4. Once the device will be visible to me I will click on it.
5. Allow the permissions and connect it woth my phone.

What according to you makes you a good candidate for customer service or technical support job? | I am working as a technical Support from starting of my carrier and I feel satisfy that my technical knowledge helping so many people to resolve their IT issues. As I have done CCNA in my college I gradually increases my interest in to work with the gadgets.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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