Subject: Tech Support Candidate - Ditendra Kumar
From: Ditendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 21:30:45 -0400

| | Tech Support Test

Name | Ditendra Kumar
E-mail | [email-masked]
Phone Number | (91) 9716910573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GANESH NAGAR DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GEOTRACKERS MOBILE RESOURCE MANAGEMENT PVT LTD DELHI | TECHNICAL SUPPORT ENGINEER | 2 MONTHS NOTICE PERIOD | 24200
Previous Employer 1 | DATAFLOW SERVICES INDIA PVT LTD | ASSOCIATE GRADE II | 7 SEPT 2021 | 22500
Previous Employer 2 | IENERGIZER PRIVATE LIMITED | CUSTOMER SUPPORT EXECUTIVE | 7 JAN 2015 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sometime, error itself specifies whether it is internet related or system related by mentioning specific code with the error message related to connectivity from your computer or from the server side. However below steps can be checked in general:
1- Try after refreshing the web page
2- Check if you can open other websites
3- Check after clearing your cache and cookies
4- Check if the browser is updated
5- Re-start the browser
6- check from a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Put the Bluetooth speaker in pairing mode after turning them on.
2-Go to the Bluetooth settings on your mobile phone and search for the new devices.
3- Tap on the speaker's name and you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | My helping nature and my attitude towards troubleshooting which I love.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |