Subject: Tech Support Candidate - Abdus Khan
From: Abdus Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 12:29:01 -0400

| | Tech Support Test

Name | Abdus Khan
E-mail | [email-masked]
Phone Number | (121003) 8130560128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Consumer Disputes Redressal Commission | Clerk (Outsourcing) | | 19000
Previous Employer 1 | Maharani Innovative Paints Pvt Ltd | Junior-IT Executive | | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the web address that you are typing.
2- Check the internet connection whether it is working properly or not.
3- Check the Antivirus and Firewall.
4- We will Clear all the Browser caches and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down the top of the screen.
2- Touch and hold Bluetooth.
3- Tap pair new Device, if you don't find the pair new device then check the under available devices or tap more.
4-Tap the name of the Bluetooth speaker you want to pair with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1-I have the ability to think and resolve the problem of the customer.
2- A good memory of how the software and the operating system works.
3-I have the excellent listening and questioning skills and I have the ability to interact confidently with the customer and resolve his issue
4- And I have the ability to work well in the team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |