Subject: Tech Support Candidate - Devendra Singh Raghuwanshi
From: Devendra Singh Raghuwanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 10:36:25 -0400

Tech Support
Test

Name

Devendra
Singh Raghuwanshi

E-mail

[email-masked]

Phone Number

(0755) 8770294472

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bhopal

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Techart software solutions

Service engineer

December
2021

23000

Previous Employer 1

Tata advanced system

Field engineer

August
2020

14700

Previous Employer 2

Honeywell automation IND ltd

Technical executive

November 2019

12000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Open a
new tab and check to see if you can load another website like google.com or
mozilla.org.If you can open another site, skip down to The problem only happens
with certain websites.If you can't open another site, continue on to the next
step.Launch another browser, like Internet Explorer or Microsoft Edge, and try
to open the site you were having problems with.If the site works in another
browser, see The problem only happens in Firefox.If the site doesn't work in
another browser, check out The problem happens in all web
browsers.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First to on blutooth option from mobile
phone

Search your blutooth then pair the device

What according to
you makes you a good candidate for customer service or technical support
job?

First to resolved all the problems which are happening on
customer side and make the excellent behaviour with the customer .

On a
scale of 1 - 5 please rate your fluency in spoken English

1