Subject: Re: Tech Support Candidate - Atul Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 12 May 2022 06:38:33 -0700 (MST)

ok comm, can talk once 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, February 8, 2022 6:12:29 PM 
Subject: Fw: Tech Support Candidate - Atul Kumar 

interview please 

From: Atul Kumar <[email-masked]> 
Sent: Tuesday, February 8, 2022 4:51 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Atul Kumar 

	

	
			Tech Support Test 
		
	Name 	Atul Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9560820904 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ICAI 	It networking 	9-02-2022 	27000 
Previous Employer 1 	Gaursons 	It executive 	31-08-2021 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps 
1. First I will check the internet connectivity 
2. Then I will check the IP seeting if any 
3. Check the browser settings 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps 
1. Switch on the Bluetooth of the speaker 
2. Switch on bluetooth of phone and search for the speaker name. 
3.connect with the name 
4 . Device has been connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I handled the helpdesk tickets over phone and emails 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4