Subject: Tech Support Candidate - Ishan Gurung
From: Ishan Gurung <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:29:16 -0400

| | Tech Support Test

Name | Ishan Gurung
E-mail | [email-masked]
Phone Number | (110043) 9773553873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafghar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | TSA ll, technical support | still working | 30
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check if my internet connection is working. If it is working then I will check if other websites are accessible.
I will check the website using In-private mode.
If the issue persist, I will try another browser to check if it's a specific browse issue.
Will check if I'm connected to vpn. ( if connected then will disconnect the VPN )
if the issue persist,  I will clear cache and cookies of the browser.
Will change the proxy.
Will restart the device.

Now, it should work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and  bluetooth on the mobile device.
Go to Bluetooth setting on the phone then go to pair new device then search for the new device.
The Bluetooth name will be listed  under available devices.
Pair the device and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I'm very attentive.
I like to provide fast and easy solutions.
Good listener.
I have a strong set of skills that uniquely qualify me for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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