Subject: Tech Support Candidate - Himanshu Verma
From: Himanshu Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:02:52 -0400

Tech Support
Test

Name

Himanshu
Verma

E-mail

[email-masked]

Phone Number

(+91) 9839572727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hardoi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

L2 Developer

31 Aug 2022

30000 to
35000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1) I will check whether my device is working
fine or not (will check all the compatibility like internet connection, wifi is
connected or not, topup is there or not, etc)

Step2) Restart my device and try to hit the URL again

Step 3) I will check whether site is down ( from any third party website like
isup.me etc)

Step 4) If any specific error message I am getting then i will try to find the
cause of that

Step 5) check whether it is a intranet application so i will add it in our
trusted sites

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1) Both mobile and speaker should be in a
idle state.

Step 2) Go to Bluetooth settings

Step 3) Pair new device

Step 4) Once you will see your speaker name in search > click on that it will
connect with phone

What according to you makes you a
good candidate for customer service or technical support job?

It is all my approximately 2 years of experience as a Support
Analyst in Wipro, I am confident about this role.

I have worked on task mentioned below in my last 1.8 years:

1) Handling international customers and resolving all of their issue whether it
is relation to access application or installing software over screen share.

2) Worked on ticket management portals like Service now and VSTS ( ADO board )

3) Worked on SQL database whether it is about adding user to the database or
giving specific permissions, performing CRUD operations as per customer
requirement.

4) Working closely with the delegates and resolving their issue over chat, call
and screen share.

5) Working as primary resource for 2 application therefore I have to take care
of all the calls, emails, and meetings.

6) Taking care of Azure portal, Virtual machines ( patching and everything
related to maintenance of VM) etc.

7) Deployment and migration of application from one VM to another.

8) Installing SSL certificates on websites

9) Resolving vulnerabilities.

10) Application configuration on IIS manager.

11) Coordinating with other team members if anything is required.

12) Raising ticket with database team and application deployment team.

13) Sometimes also doing testing if required, etc...

On a scale of 1 - 5
please rate your fluency in spoken English

5