Subject: Re: Tech Support Candidate - Ankita Mukherjee
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 12 May 2022 05:41:12 -0700 (MST)

sound ok ,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 12, 2022 2:03:49 PM 
Subject: Fwd: Tech Support Candidate - Ankita Mukherjee 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Ankita Mukherjee <[email-masked]> 
Date: 12 May 2022 at 11:11:14 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Ankita Mukherjee 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Ankita Mukherjee 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8340590526 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Windows Servers 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IBM Kyndryl 	Technical Support Associate 		35000 
Previous Employer 1 	Capgemini 	System Admin 		15000 
Previous Employer 2 	Concentrix 	Customer service associate 		20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, we clear the cache and cookies from the browser 
Then, we check whether the website URL is correct or not 
And then if it is correct, then we can try another browser to open the website 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly we switch on the Bluetooth on phone 
And we turn on the speaker, 
Then we search for the nearby bluetooth devices in our phone 
As soon as we get the name of the speaker, we click on it and connect it 
Then, it asks for the pairing code, then we pair the device 
Hence, the Bluetooth speaker is connected to our mobile phone 
	What according to you makes you a good candidate for customer service or technical support job? 	The communication skills and active listening makes a good candidate for customer service or technical support job 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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