Subject: Tech Support Candidate - Shivam Bansal
From: Shivam Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 08:08:20 -0400

| | Tech Support Test

Name | Shivam Bansal
E-mail | [email-masked]
Phone Number | (+91) 9310074371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BSB Paper Pvt Ltd | Business Owner | | 100000
Previous Employer 1 | Tech Gini Solutions | Technical Sales Agent | December-2016 | 35,000
Previous Employer 2 | HCL Technology | CSE | September- 2013 | 13,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I need an updated browser version and a active internet connection to access information online. First I will check my internet connection then I will check the browser version if it is up to date or not. After this I need to clear cookies and other session information which might be obstructing the the website to open. Further I need to check my firewall and antivirus setting in case this domain is in the block list or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Activate Bluetooth on both the devices, and put the speaker in the pairing mode and disconnecting it with other connected devices, if any. Search for the speaker name on the mobile and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have sound technical knowledge from basic peripherals to advance computer programming. I can empathies with the customer which is utmost important to understand and resolve their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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