Subject: Fw: Tech Support Candidate - Maneesh Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 May 2022 09:50:55 +0000

no
________________________________
From: Maneesh Kumar <[email-masked]>
Sent: Wednesday, May 11, 2022 11:28 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Maneesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Maneesh Kumar
E-mail  [email-masked]
Phone Number    (+91) 9648288937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aerial Telecommunication        NOC engineer    NA      18000
Previous Employer 1     OPPO Mobile India pvt LTD       Assistant Engineer TE   30 March 2021   16500
Previous Employer 2     Rajeshwari Infotel Pvt Ltd      Field engineer  31 Dec 2018     16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First step - I will check my internet connection it should be in working condition.

Second step- I will check whether the website name is correct or not , then i will check whether proxy is enabled or not .

Third step-- I will check in other tab and will try to open website again .

Final step - I will check with my senior for support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1st step - power on and enable Bluetooth in speaker.

2nd step-- Enable Bluetooth in mobile phone and search for  speaker Bluetooth name in mobile phone and tap on that and phone will connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? I have hand on experience in hardware and networking domain live machine maintenance troubleshooting.

I am good at phone technical troubleshooting.

I am currently working in a customer support domain in technical support regarding networking connection of airtel internet connection.

I have completed B.tech in Electronic and communication engineering so am already a technical background person.
On a scale of 1 - 5 please rate your fluency in spoken English  4

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