Subject: Fw: Tech Support Candidate - Balbir Singh Balbir
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 May 2022 09:49:41 +0000

no
________________________________
From: Balbir Singh Balbir <[email-masked]>
Sent: Wednesday, May 11, 2022 11:34 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Balbir Singh Balbir

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Balbir Singh Balbir
E-mail  [email-masked]
Phone Number    (+91) 9282503774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 20
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Senior analyst  Currently working       26000
Previous Employer 1     Microland ltd   Senior engineer 22.08.2020      18000
Previous Employer 2     Adecco india pvt ltd    System engineer 3.5.2018        13000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if internet is working or not if yes I will check if user is trying to access correct url.then check the same url with other browser, incognito mode,
I 'll check the lan connection settings also will check if any other url is working or not.
Clear the browser cache and cookies.
I'll run the Group Policy and Restart the machine
If user is connected with domain network the url should be allow
After all troubleshooting will connect another network and check it should work
If not I will perform advance troubleshooting
Please list the steps to connect a Bluetooth speaker to your mobile phone.      01- Turn on the bluetooth from device
02-Open the bluetooth from machine and search the device
03-Search the device and connect it
What according to you makes you a good candidate for customer service or technical support job? Candidates should have better product knowledge
Candidates should have confidence
Candidates should have patience
Candidates should be more energetic
Always try to understand user request and assure to user and listen the user always
On a scale of 1 - 5 please rate your fluency in spoken English  5