Subject: Fw: Tech Support Candidate - Richi Munshi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 May 2022 09:49:28 +0000

no
________________________________
From: Richi Munshi <[email-masked]>
Sent: Wednesday, May 11, 2022 12:23 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Richi Munshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Richi Munshi
E-mail  [email-masked]
Phone Number    (91) 7982953996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Lenskart        L2      2.2.2022        25309
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  (1) a user ID and (2) a password. Often, the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word. The user ID can be freely known and is visible when entered at a keyboard or other input device. The password must be kept secret (and is not displayed as it is entered). Some Web sites require users to register to use the site; registered users can then enter the site by logging on
Or login -
link Facebook, Twitter and Instagram
From the Instagram home screen, tap your profile icon, followed by the menu in the top right.
Select “Account” > “Linked Accounts”
Select the account you want to link, and enter your login information. You can link to several networks, including Facebook, Twitter, and Tumblr.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English  4