Subject: Fw: Tech Support Candidate - Muhammad Rafi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 May 2022 09:49:16 +0000

no
________________________________
From: Muhammad Rafi <[email-masked]>
Sent: Wednesday, May 11, 2022 1:21 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Muhammad Rafi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Muhammad Rafi
E-mail  [email-masked]
Phone Number    (+91) 9666280606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact         Process developer       Jan 4 2022      35000
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check with my network connection.
Then I will check for the error that browser is showing up.
For example if it's showing  that site can't be reached then I will try to toggle my network connection and try to reload the site and check. If still same issue persist then I will try to load the any other site and check if it is realated to network or website realated issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1:  trun On Bluetooth on the mobile phone
Step2 : Make sure the speaker is on and ready to pair
Step3:  then open bluetooth setting and search for new device
Step 4 :  pair the device with bluethooth device, done bluethooth connected and ready to play
What according to you makes you a good candidate for customer service or technical support job? 1. Experienced with customer centric approach
2. Well trained on empathising
3. 4 plus years experience on technical support and customer approach
On a scale of 1 - 5 please rate your fluency in spoken English  3