Subject: Fw: Tech Support Candidate - Durga Dutta Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 May 2022 09:48:08 +0000

no
________________________________
From: Durga Dutta Mishra <[email-masked]>
Sent: Wednesday, May 11, 2022 4:54 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Durga Dutta Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Durga Dutta Mishra
E-mail  [email-masked]
Phone Number    (0) 7795117055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Network engineer        Completed       23000
Previous Employer 1     FSlL    Technical support representative        March 2020
Previous Employer 2     INTELENET       Technical support representative        December 2018
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In many cases, rebooting your router and modem might solve the problem. To do so, unplug your modem and router, wait for 10 seconds, plug it back in, and then try the website again.
Once restart the system.
If the problem persists, you can connect to your local network hardware to get more information.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth
Step 1: Pair a Bluetooth accessory
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? As I have experience in this technical support and tackle various type of customer on chat and call.
Polite in nature and think positive in each situation.
Want to do job in smart way.
On a scale of 1 - 5 please rate your fluency in spoken English  4