Subject: Fwd: Tech Support Candidate - Ankita Mukherjee
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Thu, 12 May 2022 08:33:49 +0000

Interview

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Begin forwarded message:

From: Ankita Mukherjee <[email-masked]>
Date: 12 May 2022 at 11:11:14 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Ankita Mukherjee
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankita Mukherjee
E-mail  [email-masked]
Phone Number    (+91) 8340590526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Windows Servers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IBM Kyndryl     Technical Support Associate             35000
Previous Employer 1     Capgemini       System Admin            15000
Previous Employer 2     Concentrix      Customer service associate              20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, we clear the cache and cookies from the browser
Then, we check whether the website URL is correct or not
And then if it is correct, then we can try another browser to open the website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly we switch on the Bluetooth on phone
And we turn on the speaker,
Then we search for the nearby bluetooth devices in our phone
As soon as we get the name of the speaker, we click on it and connect it
Then, it asks for the pairing code, then we pair the device
Hence, the Bluetooth speaker is connected to our mobile phone
What according to you makes you a good candidate for customer service or technical support job? The communication skills and active listening makes a good candidate for customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English  5