Subject: Fwd: Tech Support Candidate - Maneesh Kumar
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Thu, 12 May 2022 08:30:14 +0000

Interview

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Begin forwarded message:

From: Maneesh Kumar <[email-masked]>
Date: 12 May 2022 at 11:52:32 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Maneesh Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Maneesh Kumar
E-mail  [email-masked]
Phone Number    (+91) 9648288937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Khora colony
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aerial Telecommunication        NOC engineer    NA      18000
Previous Employer 1     OPPO Mobile India pvt LTD       Assistant Engineer      31/03/2021      16500
Previous Employer 2     Rajeshwari Infotel Pvt Ltd      RF engineer     31/12/2018      16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st step-- first check the kind of error then Check the URL name is correct or not
2ns step-- Check whether the internet connection is working or not.
3rd step-- Check the proxy settings
4th setp-- check with the other tab or other browser same website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1st-- enable blutooth on speaker
2 nd -- enable Bluetooth search in mobile
3 rd-- select the specific speaker Bluetooth name and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? 1- I have a good exposure on technical troubleshooting as a desktop support Engineer , Machine maintenance , hardware and networking domain.

2- I am good at customer support as i have experience in same in networking field.

3- I am a BTech candidate so am good fit for this role .
On a scale of 1 - 5 please rate your fluency in spoken English  4