Subject: Fwd: Tech Support Candidate - Vipin Chauhan Vipin
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Thu, 12 May 2022 08:28:45 +0000

No

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Begin forwarded message:

From: Vipin Chauhan Vipin <[email-masked]>
Date: 12 May 2022 at 13:51:19 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Vipin Chauhan Vipin
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vipin Chauhan Vipin
E-mail  [email-masked]
Phone Number    (+91) 8851530455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gour City
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Acumax Technologies     Technical support executive     Working 45
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps:
1> I will check internet connection first it’s connected or not.
2> if not connected then connect to Internet then. I will try to load the page again and check what kind of the problem is coming. If it’s not going to fix I will Restart the browser. And check again.
3> if problem is still coming then I will go to internet option and check the browser from there. And fix it from there.
4> many options to fix this small problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1> turn on the Bluetooth device first.
2>Take your phone in your hand and go to settings.
3> open Bluetooth and find the name of the device.
4> click on connect.
What according to you makes you a good candidate for customer service or technical support job? Try to find out the root cause of the problem. And fix it. When I got new problem. I like to fix it.
On a scale of 1 - 5 please rate your fluency in spoken English  4