Subject: Tech Support Candidate - Maneesh Kumar
From: Maneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 02:21:16 -0400

Tech Support
Test

Name

Maneesh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9648288937

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Khora colony

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aerial Telecommunication

NOC engineer

NA

18000

Previous Employer 1

OPPO Mobile India pvt
LTD

Assistant Engineer

31/03/2021

16500

Previous Employer 2

Rajeshwari Infotel Pvt
Ltd

RF
engineer

31/12/2018

16000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1st
step-- first check the kind of error then Check the URL name is correct or not

2ns step-- Check whether the internet connection is working or not.

3rd step-- Check the proxy settings

4th setp-- check with the other tab or other browser same website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1st-- enable blutooth on speaker

2 nd -- enable Bluetooth search in mobile

3 rd-- select the specific speaker Bluetooth name and it will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1- I have
a good exposure on technical troubleshooting as a desktop support Engineer ,
Machine maintenance , hardware and networking domain.

2- I am good at customer support as i have experience in same in networking
field.

3- I am a BTech candidate so am good fit for this role .

On a
scale of 1 - 5 please rate your fluency in spoken English

4