Subject: Tech Support Candidate - MIntu Kumar
From: MIntu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 02:09:35 -0400

Tech Support
Test

Name

MIntu
Kumar

E-mail

[email-masked]

Phone Number

(91) 9304848006

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Patna

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Optimize it system Pvt Ltd

Technical support
executive

30 may

Previous Employer 1

Extramarks education India pvt
ltd

It

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on Phone
Used a
case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Refresh
the page. ...

Make sure JavaScript is enabled. ...

Make sure Cookies are enabled. ...

Clear your cache and cookies. ...

Make sure your web browser is up to date. ...

Restart your web browser. ...

Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

First, I think is experience, you can always have a better
trust to someone who has experience of doing something and their achievements on
that ..

On a scale of 1 - 5 please rate your fluency in
spoken English

4