Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 09:27:26 -0400

| | Tech Support Test

Name | Ankit Singh
E-mail | [email-masked]
Phone Number | (91) 9953808131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Agile Consulting PVt LTD | Sr solution Engineer | 28 February 202 | 48000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I check with other website if its working fine or not. If it same as  Ndtv.com then I check my network connection in control panel. If its fine I will try to ping gateway and global dns and then try to ping some other website. If i get ping reply from all. I will assign global dns in network setting after these steps it should work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will  make sure Bluetooth is turned on at speaker. end then Go to setting in mobile phone and search for available Bluetooth devices and pair with Speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I always prefer customer priority. I listen to customer issue or problem properly and always willing to help  customer in any condition.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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