Subject: English Language Test - Sunny .
From: Sunny . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 08:11:01 -0400

Foreign Language
Screening Test

Name

Sunny .
/  (+91) 9990594183    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for your email.

We are happy to inform that the parcel has been shipped out already on May 1,
2022 and as per the shipping method it will be delivered to you within 10-12
working days.

You can track the status of the order by clicking the below link.

www.dhl.com/234566

We would also like to inform that as per the tracking update the parcel is with
the courier partner now and they are facing some difficulty to deliver it due to
the address issue and they have already email you about it as well.

We suggest you to kindly reply on the same email or get in touch with them on
the given number as well so they can deliver it to you as soon as possible.

Here is the phone number: 44794576314

We hope you will get the parcel soon and like the item you placed.

If you need any further information, kindly contact us on www.babyshop.com or
reply on the same e-mail.

Thank you.

Regards

Sunny

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Thank you for your email.

We are sorry to know that the TV cabinet you ordered and  received has
scratches on it.

We would like to inform you that we offer 14 days replacement warranty on our
electronic items and your items is also under the replacement time frame now.

We have shared a link with you as well in the same email which you will find at
the end of the email.

We request you to kindly fill the form with the required details and our after
sales team will get in touch with you in next 24-48 hours and the item will be
replaced soon.

We assure you will get the new unit delivered to you as soon as possible.

If you need any further information, kindly contact us on www.homebox.com or
reply on the same e-mail.

Thank you.

Regards

Sunny