Subject: Tech Support Candidate - Muhammad Rafi
From: Muhammad Rafi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 03:51:33 -0400

Tech Support
Test

Name

Muhammad
Rafi

E-mail

[email-masked]

Phone Number

(+91) 9666280606

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hyderabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process developer

Jan 4 2022

35000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will check with my network connection.

Then I will check for the error that browser is showing up.

For example if it's showing  that site can't be reached then I will try to
toggle my network connection and try to reload the site and check. If still same
issue persist then I will try to load the any other site and check if it is
realated to network or website realated issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1:
trun On Bluetooth on the mobile phone

Step2 : Make sure the speaker is on and ready to pair

Step3:  then open bluetooth setting and search for new device

Step 4 :  pair the device with bluethooth device, done bluethooth connected and
ready to play

What according to you makes you a good candidate
for customer service or technical support job?

1.
Experienced with customer centric approach

2. Well trained on empathising

3. 4 plus years experience on technical support and customer approach

On a scale of 1 - 5 please rate your fluency in
spoken English

3