Subject: Tech Support Candidate - Kuldeep Upadhyay
From: Kuldeep Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 20:27:29 -0400

Tech Support
Test

Name

Kuldeep
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 8447850939

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inknowtech PVT LTD

Desktop support
Engineer

Na

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Will
internet connection it should be connected and working

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
mobile settings turn on bluetooth

In speaker hold the power button for a while once sound will come start pairing

Select speaker in bluetooth and connect

What according to
you makes you a good candidate for customer service or technical support
job?

Awair about company' process and policy

Technical knowledge should be strong

Response on time

On a scale of 1 - 5 please rate your
fluency in spoken English

5