Subject: Tech Support Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 10:48:12 -0400

Tech Support
Test

Name

Rahul
Singh

E-mail

[email-masked]

Phone Number

(91) 9555472144

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Hcl

Senior analyst

10th November

28000

Previous Employer 2

Wipro

Senior associate

1nov
2018

17000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We can go
network adapter setting  and select ipv4

, and assign ip manual with 8.8.8.8

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

To connect
Bluetooth device with mobile , on the Bluetooth device of speaker and enable
Bluetooth device of mobile and connect it.

2.we can connect with cable also.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Be polite with customer

2.to resolve the customer query correctly

3.communication skill should be excellent.

4.show empathy  to the customer

On a scale of 1 - 5 please rate your fluency in
spoken English

4