Subject: Tech Support Candidate - Malothu Arun Kumar
From: Malothu Arun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 10:02:14 -0400

| | Tech Support Test

Name | Malothu Arun Kumar
E-mail | [email-masked]
Phone Number | (91) 7995199619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sitel India Pvt Ltd | L1 & L2 Customer service professional | 02/03/2022 | 16000-17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Probe the user what is the error he is able to see on his screen.
Step 2: Check with user that he is connected to internet or not, if yes connected to internet
Step 3: Collect the details from user like type of browser, check the browser version which will be available in the help/about browser.
Step 4: Check if the site is blocked in their settings which can be available in site settings, if blocked need to delete/remove from blocked sites

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth speaker by hard pressing the power button, then we can hear the device is turned on.
Step 2: Open settings in mobile phone next click on bluetooth option if you can see after opening settings, if not click on connections then we can see bluetooth, then tap on bluetooth and turn on the bluetooth by clicking on the ball.
Step 3: Now you can see the bluetooth speaker name in the available devices, next click on the particular bluetooth speaker and pair the speaker. After pairing the bluetooth speaker you can hear a voice stating your mobile phone/device is connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1) Must have a positive spirit, sound confident and start the conversation with a smile.
2) Must have good communication skills and ablility to build rapport quickly.
3) Must have strong process/work knowledge.
4) An empathy statement and an assurance/ownership statement would make the customer feel better.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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