Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 09:52:33 -0400

Tech Support
Test

Name

Manish
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7976210562

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCl technologies

Associate

1 june

24k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart my device

2.Make sure the internet connection works

3.Check if the website is down only for me or everybody

4.Try another browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.On
Bluetooth in your phone.

2. Switch on the Bluetooth device

3. In your phone search for the Bluetooth device you just switched on.

4. Pair the device

5. Ready to use

What according to you makes you a
good candidate for customer service or technical support job?

I being a bca graduate has good technical knowledge and being
into international customer service I feel myself to be a good candidate for the
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4