Subject: Tech Support Candidate - Nupur Sachan
From: Nupur Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 08:19:25 -0400

Tech Support
Test

Name

Nupur
Sachan

E-mail

[email-masked]

Phone Number

(+91) 7518089089

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida, Sector-76

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
VoIP
Telecom support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Terra hub

Technical support executive

Serving notice period

20K

Previous Employer 1

VOIP office

Business
development executive

28th Aug

16k

Previous Employer 2

24*7 media technologies

Technical support executive

30th March

22K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Open a
new tab and check to see if you can load another website like google.com

a) If you can open another site,then this happens with certain
secure(https)websites.

b) If you can’t open another site, then try the below steps:

2. Launch another browser, like Internet explorer and try to open the site you
were having problems with.

a) If the site works in another browser, then the problem is only happens in
firefox

b) If the site doesn’t work in another browser, check the problem happens in
all web browser.

If you see any of these error, it might jist be a problem with firefox’s
cache:

* The connection was interrupted.

* The connection was reset.

* The connection has timed out

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Put you
bluetooth device in pairing mode by pressing and holding the power button or
pairing button.

2. IPHONE: Go to settings>Bluetooth>Other devices. Tap the device to
connect.

3. ANDROID: Go to settings>connected devices>Bluetooth. Select pair new
device and then tap the speaker’s name.

What according to
you makes you a good candidate for customer service or technical support
job?

The key requirements are:

1- Detail knowledge about the product/services you offered.

2- Effective communication skills.

3- Patience to listen customer.

4- Good sense of humor

On a scale of 1 - 5 please rate your
fluency in spoken English

5