Subject: Tech Support Candidate - saurav chowdhary
From: saurav chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 05:16:54 -0400

Tech Support
Test

Name

saurav
chowdhary

E-mail

[email-masked]

Phone Number

(+91) 7291916314

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Pandav Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Senior Analyst

I work
here

32000

Previous Employer 1

Wipro Technologies

Senior
Associate

12 January 2019

16300

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Disable Software That Might Be Interfering such as adblockers.

2. Try a Different Browser

3. Check Your DNS

4. Restart Your Computer

5. Try a Different Device

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open the Settings app.

2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

3. Select Bluetooth to view the options.

4. Select Pair new device to place the Bluetooth device in pairing mode.

5. Look for the Bluetooth speaker's name on the list. Be patient as it may take
a moment to show up.

6. Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

The goal
of technical support is to provide help and advice to customers about products.
You must understand how applicants go about solving customer issues because
it’s crucial to customer retention and business success. What to look for in
an answer:

The candidate goes through the troubleshooting process correctly (from fact
gathering and diagnosis to solutions)

The candidate has a thorough yet adaptable troubleshooting process

The candidate emphasizes solving customer needs as quickly and effectively as
possible.

On a scale of 1 - 5 please rate your fluency in
spoken English

5