Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 01:42:35 -0400

Tech Support
Test

Name

Abhinav
Kumar

E-mail

[email-masked]

Phone Number

(911) 9115686646

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chandigarh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Putty

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TechMahindra

Associate Technical Support

NA

33k

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

NA

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
bluetooth on both the device and pair them.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Working with multinational clients from last 3.4 years.

2. Cisco devices troubleshooting skills.

3. OS installation.

4. MS Office troubleshooting.

5. Working knowledge of DNS, DHCP, AD, servers etc.

On a scale of 1 - 5
please rate your fluency in spoken English

5