Subject: Tech Support Candidate - ARTI KUMARI
From: ARTI KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 01:40:58 -0400

Tech Support
Test

Name

ARTI
KUMARI

E-mail

[email-masked]

Phone Number

(91) 7053976804

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

NIRMAN VIHAR,
DELHI

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.  I shall check whether the website address is correctly typed in the address
bar or not; specially I will check for terms like http, https and colons ,
semicolons etc.

2.  Sometimes , website is not secured through https server , then in that case
the browser does not allow us to enter the risky website. in this case , I
shall go the advanced tab on the error page and accept the risks to enter the
website as i know the website is from good source.

3. If the Errors are related http error codes then I shall read about how to
rectify these errors for eg. error code 401 pops up when we are opening a page
which is authorized for some users only. So as per the error code , I shall read
it on the internet and resolve the issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Put the
speaker in pairing mode

2. Swipe down from the top of your android phone.

3. Switch on Bluetooth on mobile phone

4. select the option to pair new device.

5 Wait for the phone to connect.

6. connect and play music.

What according to you makes you a
good candidate for customer service or technical support job?

Being a Fresher I think I am flexible to learn new thing.
Being a Fresher is my strength because I keen to learn new thing adaptive. Also
my background is technical. I know how to handle technical issue in very good
way. I don't have experience with customer service or technical support job but
i have always been good at picking up on new software, new technology. Also I
love to communicate new people I am good listener and also good problem solver.
though i don't have experience but I have believe on my technical skill.

On a scale of 1 - 5 please rate your fluency in
spoken English

4