Subject: English Language Test - Priyanka Chaudhary
From: Priyanka Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 18:46:07 -0400

Foreign Language
Screening Test

Name

Priyanka
Chaudhary    /  (91) 8218090802    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir /mam ,

As per your request we checked the status of your order and we find tha our
courier service person tried to delivered the order to the address which you has
provided at the time of order confirmation but that person find it wrong , so i
request you to please provide us your correct address and phone number so that
our courier service will deliver your courier .

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear sir
/mam ,

First of all we really apologize for the same. Please Do not worry our team will
come and check regarding your complain then what should be the  necessary steps
will be taken.

XYZ