Subject: Tech Support Candidate - Aradhana Singh
From: Aradhana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 15:02:23 -0400

| | Tech Support Test

Name | Aradhana Singh
E-mail | [email-masked]
Phone Number | (+91) 9026934287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Neev Energy LLP | Project manager | 4 June 2020 | 30k
Previous Employer 2 | Roshan Developer | Coordinator | Oct 2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the URL and then check the internet connection it's properly working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will power on the Bluetooth speaker button then I will open my bluetooth on the phone later I will connect the Bluetooth speaker to the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I like resolving system related issues and Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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