Subject: Arabic Language Test - Naeem Ahmad
From: Naeem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 14:26:16 -0400

Foreign Language
Screening Test

Name

Naeem
Ahmad     /  (91) 7017825309    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Dear,

Thank you for getting in touch with us,

We apologise for the inconveniences,

As per tracking delivery team tried to contact you but the provided address  is
wrong so they couldn't deliver the order.

We request you to provide us your complete address (house no, street,
neighborhood and city name) with google map link so that we can update the
address and team can easily contact and deliver the order.

Feel free to write us back for any further assistance.

Best& thanks

The support team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us and giving an opportunity to serve you,

We do apologise for the inconveniences caused to you.

We request you to provide us some pictures of the item that show the scratches
so that we can escalate your issue to the concerned team and they can take any
action regarding this.

Feel free to contact us for any further query.

Your friends,

The support team.