Subject: Tech Support Candidate - Rahul Tiwari
From: Rahul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 11:25:24 -0400

Tech Support
Test

Name

Rahul
Tiwari

E-mail

[email-masked]

Phone Number

(+91) 8839615867

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Raipur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

INSPIRISYS SOLUTIONS LIMITED

Engineer Technical Support

26000

Previous Employer 1

INSPIRISYS SOLUTIONS
LIMITED

Desktop Support Engineer

Feb-2020

20000

Previous Employer 2

Team Computers PVT.
LTD.

Customer Support Engineer L1

Dec-2018

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I need to check the internet connectivity
on the system. if it's working then I would look for the error that is
displaying on the browser to troubleshoot whether it's a browser issue or a
website issue. I will try to open the website in another browser if it's working
then that's better otherwise I will use VPN to open to check if a certain
website is blocked in my country.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First I
would turn on Bluetooth on my smartphone/mobile & power on the Bluetooth
speaker, after that search for the nearest Bluetooth device on my phone. if the
search is completed and the desired speaker is shown then I would pair both and
start playing music.

What according to you makes you a
good candidate for customer service or technical support job?

To give the best effort and ability to perform in critical
situations, even if one does mistakes it's better to learn then to avoid and
neglect the task.

On a scale of 1 - 5 please rate your
fluency in spoken English

5